Refund policy

At Nafees Accessories, we strive to provide you with the finest 925 sterling silver and custom-plated pieces. Please read our policy carefully before making a purchase.
1.⁠ ⁠Final Sale (No Refunds / No Returns)
All sales made on nafeessilverjewels.com are considered final. We do not accept returns or issue refunds for items once sold, including changes of mind, incorrect size choices, or preference changes.
2.⁠ ⁠Damaged or Defective Items
We carefully inspect all items before dispatch. However, if you receive an item that is defective or damaged upon arrival, we will review it under the following strict condition:
 * Unboxing Video Requirement: To be eligible for a review regarding a damaged or defective item, you must provide a clear, continuous unboxing video starting right from the sealed package opening to the revealing of the damaged product without any cuts or editing.
 * Claims without a complete unboxing video will not be accepted.
3.⁠ ⁠Inspection and Resolution
Once the unboxing video and details are submitted within 48 hours of delivery, our team will inspect the case. If verified and approved, we will determine the appropriate resolution (such as a replacement or store credit/refund where applicable).
For any queries or to report a defective product with your unboxing video, please contact us through our store contact page.